Managerial Communication

Managerial Communication respects the classical communication scheme. Basic communication involves transmitting a message from a sender to a receiver.

In normal communication, like when you’re out for beers with the boys, or girls out shopping is less important what message you sent. The managerial communication is a completely different thing. In the first scenario, communication is more of a social role. In a managerial context communication has a more functional role like reaching some objectives.

The purpose of managerial communication is what follows: the manager can communicate with his team in order to achieve objectives. Communication is more goal oriented.

I will present eight issues that you must keep in mind about managerial communication:

1 The need to be certain in managerial communication

It’s important that you make sure that the message was understood. This is done primarily by communicating exactly the message that you want to tell. Secondly you can ask your receiver to repeat the message.  Repeating and summarizing are the best ways to make sure that the message was well understood.

Another good method is by using questions.

2 Assertiveness in managerial communication

It’s a very effective way to communicate efficiently and it’s situated in between passive and aggressive.

It’s a kind of communication in which you do not accept everything that you are told but you also don’t become aggressive by triggering conflict situations. You are merely expressing your point of view in an elegant fashion even if you do not totally agree with those that you are communicating.

It’s important that you pay attention to what you are saying , how are you saying it so that the message won’t “attack” the other person but it also won’t put you in the situation in which you had something to say but you didn’t say it.  

3. Active listening in managerial communication

Top 5 rules in active listening

• When someone talks to you it's good to have your physiology pointing toward that person
• Look the person in the eye
• Put out signs of approval like nodding, "Interesting ..." "Wow ..."
• Ask them short questions
• Keep your mouth closed

4. Negative feedback in managerial communication.

Pay attention to the way you give negative feedback. It is also called behavioral feedback.

The method that I recommend is SARS feedback. 

When you give feedback it is good to mention:

• What was the task?
• What were the actions taken?
• What are the results that have occurred or could occur?
• What is the best solution to avoid repeating them?

5. Para and Nonverbal Communication in Management

Words matter a lot. But do not neglect the preverbal and nonverbal.

Keep in mind:

• Verbal - meaning of the words we use
• Paraverbal - the tone and timbre of the voice
• Nonverbal - gestures and posture

In many cases the words say "yes I do" but his attitude will clearly states that he won’t do it.

Be careful how you communicate to strengthen the messages you give. Note how others communicate so that you will be able to read in time the problems that could occur. 

6. Written managerial communication

Also has a few rules:

• Be clear
• Synthetic
• Correct grammar
• Systematized
• It is recommended to use bullets and paragraphs
• Sentences and short sentences

 Daca ai sti putin mai multe despre cum sa organizezi si sa conduci o intalnire ai fi mai valoros pentru angajatorii tai. Afla tot ce e mai util in acest curs de management.

7. Meetings in terms of managerial communication

Communication in meetings is highly effective because you can simultaneously communicate with multiple people.

  If you can run a good session these are the benefits:

• You get more ideas
• You get immediate feedback
• You can read their verbal and nonverbal speech

There are a number of rules that make a meeting great:

• You need to have a meeting leader
• You need to have an agenda
• People must come prepared
• You need to be motivated to participate
• You need to have a verbal process
• You need to be results-oriented
• You need to maintain discipline
• You need to make things happen

To motivate your people to participate in the meeting I recommend two things:

• To ask for opinions by name
• Form groups of 3-4 people who receive homework to come up with solutions. This stimulates them to be more active.

Meetings should be a joy, a time when people solve many problems quickly.

8. Questions in managerial communication

A high quality communication means that you ask quality questions. The best way of finding the truth, finding a situation, finding a solution is to ask people who are involved directly in the situation to give you strait answers. You'll be surprised by the quality of the answers that you’ll get if you know how to ask and to listen.

Avoid rhetorical questions.

These were the 8 aspects that I elaborated for you on this vast subject of managerial communication.

Now, finally, please choose one aspect that was most relevant for you in your experience. Please write me below what you chose and why.

I’m waiting for your answer.